Privacy Policy

Paper and Spark Digital Agency Pty Ltd (ABN 624 811 598)

This privacy policy sets out how we collect and treat your personal information.

 1. We respect your privacy
  • Paper and Spark Digital Agency Pty Ltd (“Paper and Spark”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). “Personal information” is information we hold which is identifiable as being about you.
2. Collection of personal information
  • Paper and Spark will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms, such as sending us an email, updating your social media profile, speaking with one of our representatives, interact with one of our partners and vendors that help us provide services to you.
  • You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
  • We may also collect Personal Information to conduct background checking that may be required as part of the recruitment and selection process, which can also assist in diversity and inclusion reporting.
  • Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
  • Paper and Spark collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
  • Paper and Spark may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you.
  • We may use your personal information to improve our products and services and better understand your needs.
  • Paper and Spark Digital may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information 
  • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
  • We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
  • We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Paper and Spark,, its customers or third parties.
  • Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia who are subject to similar laws to the Australian Privacy Act 1988 (Cth). However, where your personal information is disclosed to an overseas recipient, we will also take adequate measures to ensure that the personal information is handled by the overseas recipient in accordance with the Privacy Act 1988 (Cth) and our instructions for the purposes described above. By providing Paper and Spark with your personal information, you consent to this disclosure of your personal information.
  • If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  • By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Disclosure of your personal information (Market Research)
  • We will only use and disclose your personal information for the purpose of conducting our research and in accordance with this Privacy Policy. We will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities. If you have participated in our research, will only re-contact you if you were informed of this or we have valid reasons to believe a genuine research concern warrants such re-contact.
  • Where we use your personal data with your consent, you have the right to withdraw your consent at any time.
  • When we contact you, generally in person, by telephone, by email or by post, we do so for the following purpose:
CasePurposeSourceData collectedLegal basis
Market ResearchTo understand your views about certain conditions or productsWe collect this data directly from youContact details, Email, personal opinions, demographic informationVoluntary participation where we ask for your consent to use your de-identified data


7. Security of your personal information
  • Paper and Spark Digital Agency Pty Ltd Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
  • The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
8. Access to your personal information
  • You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at
  • If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
  • We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
9. Complaints about privacy
  • If you have any complaints about our privacy practices, please feel free to send in details of your complaints to We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
  • Whether we agree or disagree with your complaint, we will provide reasons for our decision. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
    • Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas: +61 2 9284 9749
    • TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
    • TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
    • Post: GPO Box 2999 Canberra ACT 2601
    • Fax: +61 2 9284 9666
    • Email:
10. Changes to Privacy Policy
  • This policy is effective from 1 June 2024. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Although we intend to observe this Privacy Policy at all times, it is not legally binding on Paper and Spark in any way. Please check back from time to time to review our Privacy Policy.
11. Website
  • When you visit our website – When you come to our website ( we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
  • Cookies – We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
  • Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
  • Third party sites – Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Paper and Spark is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
12. Retention and destruction of Personal Information
  • Paper and Spark will destroy or de-identify your Personal Information as soon as practicable once it is longer needed for the purpose for which it was collected. However, we may be required by law to retain your Personal Information after your relationship with us has expired. In this case your Personal Information will continue to be protected in accordance with this Policy. If we destroy Personal Information we will do so by taking reasonable steps and using up-to-date techniques and processes.
13. Security of Information
  • Paper and Spark will take reasonable steps to protect your Personally Identifiable Information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction. However, you should keep in mind that the transmission of information over the internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
14. Notifiable Data Breaches
  • Under the Notifiable Data Breaches (NDB) scheme any agency the Privacy Act 1988 covers (including Paper and Spark Digital Agency Pty Ltd) must notify affected individuals and the OAIC when a data breach is likely to result in serious harm to an individual whose personal information is involved.
  • A data breach occurs when personal information an agency holds is lost or subjected to unauthorised access or disclosure. For example, when:li>
    • unauthorised access to personal information held by an agency
    • a database with personal information is hacked
    • personal information is mistakenly given to the wrong person.
  • Paper and Spark will notify individuals directly in the event of a data breach.   We will also notify the OAIC using the online Notifiable Data Breach form. For more information, see Report a Data Breach.
  • If you think your personal information may be involved in a data breach, see the OAIC information for individuals on data breaches.
15. Your Rights
  • We will not use your personal data for marketing purposes.
  • You also have the following rights in relation to your personal data:
    • The right to change your mind and to withdraw your consent
    • The right to access your personal data
    • The right to rectify/ correct any personal data that we hold about you that’s inaccurate or incomplete.
    • The right to erase your personal data from our systems, unless we have legitimate interest reasons for continuing to process the information
    • The right to port your personal data (portability right)
    • The right to restrict processing of your personal data
    • The right to ask whether we’re processing your personal data and, if we are, to find out details of that processing (as well as obtaining a copy of your personal data).
    • The right to object to how we’re processing your personal data, and to ask us to restrict how we’re processing your personal data
    • The right to not be discriminated against for exercising any of the rights available to you under applicable data protection laws.
    • The right to have the personal data that you’ve provided to us back to you in a structured and commonly used electronic format.
16. Miscellaneous
  • In this policy “Personal Information” has the same meaning as under the Privacy Act.
  • From time to time we may regard it as necessary or desirable to act outside the Policy. Paper and Spark may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.